Privacy Policy
1. Introduction
Copped LLC (“Copped,” “we,” “us,” or “our”) operates the website coppedapp.com (the “Site”) and the Copped mobile application (the “App”) (together, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Services, you agree to the practices described in this policy.
2. Information We Collect
Information you provide
- Phone number — when you provide it in the App and opt in to receive text messages from Copped.
- Account information — if you create an account in the App, such as your email address and username.
- Communications — information you provide when you contact us for support.
Information collected automatically
- Device and usage data — IP address, browser and device type, approximate location derived from IP address, pages viewed, and interactions with the Services.
- App data — device identifiers, push notification tokens, and your notification preferences.
- Scanner — the App's in-store scanner uses your device camera solely to read product barcodes. Camera images are processed on your device and are not stored or transmitted by us.
- Security data — we use Cloudflare Turnstile and rate-limiting to protect our forms from abuse, which involves processing your IP address and browser signals.
Information from service providers
- Phone number metadata — when you submit your phone number, we may use a carrier lookup service (provided by Twilio) to verify the line type and carrier of the number for fraud-prevention purposes.
3. How We Use Your Information
- To send you the text messages you opted in to receive, including app launch updates, download links, drop and restock alerts, and marketing or promotional messages from Copped;
- To operate, maintain, and improve the Services;
- To personalize the alerts and content you receive;
- To prevent fraud, spam, and abuse of the Services;
- To provide customer support;
- To comply with legal obligations.
4. Mobile Information & Text Messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties, excluding vendors and service providers acting solely on our behalf to deliver messages (such as Twilio, our SMS delivery provider).
When you provide your phone number and opt in within the App, you consent to receive recurring automated notification and marketing text messages from Copped at the number provided. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply.
Opting out: You can cancel the SMS service at any time by texting STOP to any message from us. After you send STOP, we will send one final message to confirm that you have been unsubscribed, and you will no longer receive SMS messages from us. To rejoin, opt in again in the App. For help, reply HELP to any message or email us at team@coppedapp.com.
Carriers are not liable for delayed or undelivered messages.
5. How We Share Information
We do not sell your personal information, and we do not share your phone number or SMS consent data with any third party for that party's own marketing or promotional purposes. We share information only in the following limited circumstances:
- Service providers — vendors that perform services on our behalf and are permitted to use your information only to provide those services to us, including Twilio (SMS message delivery and phone number verification), cloud hosting and database providers, and Cloudflare (site security and bot protection).
- Legal requirements — when required by law, subpoena, or legal process, or to protect the rights, safety, or property of Copped, our users, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, in which case the successor remains bound by this policy or a policy at least as protective. Text messaging originator opt-in data and consent are excluded from any transfer for marketing purposes.
6. Data Retention
We keep your information for as long as you have an account or remain subscribed to our messages, and as needed to operate the Services. If you opt out of text messages, we retain a record of your number and opt-out status so we can honor your request. You may request deletion of your information at any time by emailing team@coppedapp.com.
7. Security
We use reasonable technical and organizational safeguards to protect your information, including encryption in transit (HTTPS), access controls, rate limiting, and bot-protection on our signup forms. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Choices & Rights
- SMS opt-out — reply STOP to any text message from us at any time.
- Access and deletion — email team@coppedapp.com to request a copy of your information or ask us to delete it.
- Push notifications — control App push notifications in your device settings.
California residents
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know what personal information we collect, to request deletion or correction, and to opt out of the sale or sharing of personal information. We do not sell personal information and do not share personal information for cross-context behavioral advertising. To exercise your rights, email team@coppedapp.com. We will not discriminate against you for exercising your rights.
9. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at team@coppedapp.com and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date above and, where appropriate, notify you through the Services. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
Copped LLC
Email: team@coppedapp.com